Frequently Asked Questions

 

What Shipping Methods Are Available?

We offer flat rate ground shipping.

With a minimum purchase of $75 or more at HomeGrownSurfShop.com, shipping is no cost to you. This limited time offer applies only to standard ground shipping.

How Long Will It Take To Get My Package?

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

Who should I to contact if I have any queries?

We love answering questions for our customers. You can call our store during regular business hours or fill out our contact form and we will respond to your inquiry  within 48hrs. Click here to contact us!

Do You Ship Internationally?

HomeGrownSurfShop.com ships to a variety of different countries. Please click here to contact us regarding international shipping destinations.

How Can I Return a Product?

Returns are accepted within 30 days from purchase date. Please note all Gift Cards, E-Gift Certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

Please bring your receipt and the item(s) you wish to return and our staff will be more than happy to assist you.

Do I need an account to place an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

How do I place an Order?

Placing and order online is easy as 1,2,3! Go to our Shop page and browse through our awesome inventory. When you find an item you like, add it to the cart. Once your finished shopping checkout. You will then be prompted to enter your personal and billing information. Confirm the purchase, and done!

What’s The Coupon Codes Policy?

We love offering exclusive online discounts to our customers that they can use upon checkout. Subscribe to our newsletter and be the first to find out about online promotions and sales we have going on.

How Can I Cancel Or Change My Order

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Is Buying On-Line Safe?

Shopping on our site is safe and secure. Our guarantee and commitment to protect your privacy and personal information is always top priority and exercised at the highest level here at HomeGrown.

How Do I Track My Order?

To track your order please enter your Order ID in the box below and press return. This was given to you on your receipt and in the confirmation email you should have received. Click here to track your order.

What Payment Methods Are Accepted?

We accept the following forms of payment:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • HomeGrown Gift Cards, E-Gift Certificates, and Store Credits issued within the United States.

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